VOLUNTARY RECALL: UA ATHLETIC CUPS
 
 
Frequently Asked Questions

Please find below our frequently asked questions regard this recall. If you do not find the answer to your question, call our customer service at 1-888-823-0343 and an Under Armour® teammate will be able to assist you with any questions or concerns.

What product is being recalled?

Under Armour has determined that there is a problem with its athletic cups breaking under certain circumstances. Accordingly, in conjunction with the United States Consumer Product Safety Commission and Health Canada, Under Armour is voluntarily recalling all cups with the Under Armour logo, regardless of size or date of purchase. The cups sold for about $18 CAD, depending on size. This recall also includes all cups sold with Under Armour compression shorts or jock shorts. Please note that the shorts are NOT part of the recall.

I own an Under Armour athletic cup. What should I do?

You should stop using the cup immediately. If the cup is used by a minor or someone else in your household, take the cup away to ensure it cannot be used. You may visit www.underarmour.com/productsafety for return details and to generate a prepaid UPS return label or call our Recall Hotline at 1-888-823-0343 for return information. To maximize consumer value, Under Armour is offering its Canadian consumer a one-time discount of up to $25 CAD with free shipping, for purchase of any products available at www.underarmour.com/shop/ca/en/ or a refund of $25 CAD. For all refund requests, contact our Recall Hotline at 1-888-823-0343.

I purchased a pair of Under Armour shorts that have an athletic cup inside. What should I do?

Remove the cup from the shorts and stop using the cup immediately. You may still use the shorts, either with a different athletic cup or without an athletic cup if a cup is not required. You may visit www.underarmour.com/productsafety for return details and to generate a prepaid UPS return label or call our Recall Hotline at 1-888-823-0343 for return information. Please note that the shorts are NOT part of the recall.
To maximize consumer value, Under Armour is offering its Canadian consumer a one-time discount of up to $25 CAD with free shipping, for purchase of any products available at www.underarmour.com/shop/ca/en/ or a refund of $25 CAD. For all refund requests, contact our Recall Hotline at 1-888-823-0343.

Has anyone been injured in connection with an athletic cup?

One person in the United States suffered cuts and bruising when a cup broke. That person is fine, but at Under Armour, we take any injury seriously and we will use this incident to improve the quality and strength of our cup.

Did the U.S. Consumer Product Safety Commission force Under Armour to conduct a recall?

No. Under Armour discovered the problem and quickly reported it to the US CPSC. This is a voluntary recall.

Contact our Recall Hotline with any questions 1-888-823-0343

 
 
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