Under Armour is committed to providing the best service in the world.
With this in mind, we have made it easier than ever for you to get answers to your questions. If you can't
find your answer in our Frequently Asked Questions section, you may choose to e-mail or phone us.
We are pleased you chose Under Armour and are eager to assist you.
Under Armour's mission is TO MAKE ALL ATHLETES BETTER THROUGH SCIENCE, PASSION AND THE RELENTLESS PURSUIT OF INNOVATION.
Under Armour appreciates your enthusiasm in selecting us as the subject of your studies. All public information on Under Armour can be found on our business website: www.uabiz.com or on our investor relations website: http://investor.underarmour.com. This public information includes our annual report and other Securities and Exchange Commission filings. Any additional information might be proprietary in nature and thus not available to share. We appreciate your understanding as we continue to Protect This House™!
Please visit www.uabiz.com for news about Under Armour.
From time to time, Under Armour seeks models for its online and print catalogs, as well as for product fashion shows. Some models are sought through local casting calls and others through local talent agencies. Please contact your local talent agency or continue to check our website for information as it becomes available.
Under Armour started with a simple plan to make a superior t-shirt; a shirt that provided compression and wicked perspiration off your skin rather than absorb it; a shirt that worked with your body to regulate temperature and enhance performance.
Founded in 1996 by former University of Maryland football player Kevin Plank, Under Armour is the originator of performance apparel and gear engineered to keep athletes cool, dry and light throughout the course of a game, practice or workout. The technology behind Under Armour's diverse product assortment for men, women and youth is complex, but the program for reaping the benefits is simple: wear HeatGear® when it's hot, ColdGear® when it's cold, and AllSeasonGear® between the extremes.
Please visit www.uabiz.com for information about our leadership team.
Please visit www.uabiz.com for information on Under Armour's Corporate Responsibility policy.
All product orders shall constitute a contract with Under Armour Europe BV. The conditions of such contract shall include these Conditions of Use and Sale and the Privacy Statement located here http://www.underarmour.com/shop/uk/en/customer-service and clicking UA Policies. Under Armour Europe BV reserves the right to designate Under Armour Inc. as its agent for the purposes of taking any action pursuant to such contract. The term ‘UA’ shall refer to Under Armour Europe BV or Under Armour Inc. as appropriate.
You can place an order online on our secure website located at www.underarmour.com. But if you prefer to order by telephone, you may purchase website or catalog merchandise by calling 00800.82.76.68.71. A member of our customer service team will gladly assist you with your order.
Once you've selected the style, you can determine what color/size is in stock by first selecting the color (1. Select Color), and then the size (2. Select Size). If the size you want is not listed for the selected color, it is not available. Under Armour strives to have the latest and greatest styles, colors and sizes at your disposal. However, we may experience shortages of stock due to overwhelming popularity of a particular style, color or size. Our website is designed to feature 'real-time' inventory levels so that only in-stock items are visible and available for purchase. If the item you would like to purchase is currently out of stock, we apologize for the inconvenience and encourage you to call us at 00800.82.76.68.71 so that we may help you find a similar product.
UK VAT rates are calculated at the current rate of 15%. This value is included in the product price that you see displayed on the website as well as any applicable shipping costs. The only category which is exempt from this law is children's clothing.
Under Armour currently accepts credit cards from Visa and MasterCard. Credit cards must be issued by a U.K. institution and must have a U.K. billing address. For orders sent through the mail to Under Armour, we accept only credit cards originating from U.K.-based financial institutions. Please ensure that the billing address on file with the credit card issuing bank is the same address you enter when ordering. We do not accept personal checks, money orders or cash payments.
Because Under Armour does not charge for items until they ship, we use a pre-authorization process to reserve your products for shipment. In order to avoid unnecessary overdraft charges, a method called a ‘pre-authorization’ is often used by banks to verify that the credit/debit card in use is valid and has sufficient funds. Every time an order is submitted on our website or in our operating system, our system contacts your bank and asks it to reserve funds from your account until your order is shipped. This amount, although not the final amount that will be charged, may appear on your credit/debit card statement as a pending charge and places a temporary hold against your credit/debit card for the total amount of the order. Your available bank balance should be sufficient to cover any transactions posting to your account after the pre-authorization. Please note that the transaction description will show as "UNDER ARMOUR." Most authorizations expire within five to seven days; however the issuing bank ultimately determines the length of the authorization. The final credit card charge will only reflect the value of your shipped merchandise plus applicable shipping and taxes. If you have any further questions, please do not hesitate to call us at 00800.82.76.68.71.
We're sorry, but we do not offer discounts on bulk orders.
Please confirm your email address when creating your account. If you are using your workplace email address, be aware that many corporations use spam filters to disqualify incoming automated emails, which could hamper delivery of our confirmation email to you. Feel free to call us at 00800.82.76.68.71 so that we can assist you.
Please visit our Customer Service FAQs here http://www.underarmour.com/shop/uk/en/customer-service and select UA Policies to review our security and privacy policies.
Check your browser setting to ensure you have Active features enabled. You will also need a flash plug-in to view our website. The latest version of the Macromedia Flash Player can be downloaded from: http://www.macromedia.com/go/getflashplayer.
Pursuant to the UK Consumer Protection (Distance Selling) Regulations 2000 No 2334 as amended, you may exercise your right to cancel your order by notifying us no later than seven days counting from the day after the day the goods were delivered to the shipping address specified in your order. You may notify your intention to cancel in any of the following ways:
• leaving it at the following office address of Under Armour Europe BV:
Under Armour Europe BV
OLMPISCH STADION 13
1076 DE AMSTERDAM
THE NETHERLANDS
• sending it by post to the following contact address of Under Armour Europe B.V. (in which case notice is taken to have been given on the day on which it was posted):
Under Armour Europe BV
OLMPISCH STADION 13
1076 DE AMSTERDAM
THE NETHERLANDS
• sending it by facsimile to the following facsimile number of Under Armour Europe B.V: 31.20.715.5101;
• sending it by electronic mail, to the following address: feedback-UK@underarmour.com.
If you wish to exercise your right to cancel your order, you must return the goods unused and in resalable condition at your own cost, such return to arrive at the following address within 15 days of the date notice of cancellation was given to Under Armour Europe BV:
Under Armour Returns/Exchanges
c/o UPS Supply Chain Solutions
Marga Klompéweg 2
5032 MP TILBURG
The Netherlands
We will reimburse you within 30 days after notice of cancellation was given but may deduct from such reimbursement the direct cost of recovering the goods if they are not returned within the 15 days mentioned above, or are returned within that period at our expense.
• Except as described in the section above entitled “How do I cancel an order”, all products purchased through www.underarmour.com must be returned within 30 days of receipt and must be in resalable condition if it is a non-defective item.
• If it is defective we will replace with an item of equal value.
• All returns/exchanges must include your original receipt (packlist) contained in your package indicating which items you are returning and a brief note describing the reason for the return. The packlist contains a table entitled Return Reason Codes and you will find the correct code which indicates the reason for returning the product.
• Please call customer service at 00800.82.76.68.71 for assistance and to obtain an exchange authorization number. The included Returns Form as well as original Pack List, must accompany the return. Please note: we will not be able to process the exchange unless the documentation is complete.
• Returns/Exchanges received without the original receipt (packlist) contained in your package will not be processed.
• If you have misplaced your original receipt (packlist), please call customer service at 00800.82.76.68.71
• Original shipping and return shipping costs are non-refundable.
• Items contained in your return package must be on your packlist(s). Any item not listed on your packlist(s) that was not originally purchased from underarmour.com will not be eligible for a return.
• We recommend that you return your items via an insured and tracelable carrier service as Under Armour is not responsible for lost packages in transit. Your refund/exchange will take approximately 10-14 business days to process from the date of receipt by Under Armour. Credit card companies vary in the time it takes for your credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement
• If you are requesting an exchange, please note that the original transaction will be credited to your account followed by a new transaction (debit) for the new item (s).
• Please send all returns or exchanges to:
Under Armour Returns/Exchanges
c/o UPS Supply Chain Solutions
Marga Klompéweg 2
5032 MP TILBURG
The Netherlands
Please contact the Under Armour authorized dealer first. Their contact information is located on the sales receipt. If you feel that you still need further assistance directly from Under Armour, please call 00800.82.76.68.71 for assistance. • Only exchanges of equal value can be processed for items purchased from one of our authorized retailers. All items will be returned for the current selling price on www.underarmour.com.
• Please call customer service at 00800.82.76.68.71 for assistance and to obtain an exchange authorization number. A return form as well as a receipt or proof of purchase must accompany the return. Please note: we will not be able to process the exchange unless you call customer service to receive the exchange authorization number.
• Packages received without the appropriate information including an exchange authorization number and proof of purchase will not be processed.
We recommend that you return your items via an insured and tracelable carrier service as Under Armour is not responsible for lost packages in transit.
Copyright:
The following elements of this website are the property of Under Armour or our suppliers and are protected by United States and international copyright laws:
• All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and any other works of authorship -- both individually and as they are compiled on the site.
• All software.
Trademarks:
The trademarks or trade dress of Under Armour and our affiliates may not be used without our written permission. Trademarks or trade dress include the Under Armour name and logo, and other graphics and other indicia of origin of Under Armour products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
Use:
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Underarmour.com. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.
Errors and inaccuracies:
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Underarmour.com. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
When you use this website, you are automatically agreeing that both your access to the site and your use of it are:
• Subject to the terms and conditions in this Conditions of Use and Sale legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use and sale.
Disclaimer of liability:
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
No confidentiality:
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Under Armour has a formal procedure for those wishing to share a suggestion or idea with us.
If you wish to share an idea or suggestion with us, you must follow these procedures. You may request these procedures by sending your request via email to hsb@underarmour.com or housesubmissionbox@underarmour.com. Please do not include your idea or suggestion in your email request. If you do not follow these procedures, any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
Protecting your information:
As part of our ongoing commitment to ensure that your shopping experience with Underarmour.com is protected, Underarmour.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Any questions?
We will be happy to provide additional information or answer any questions. Please call 00800.82.76.68.71.
Sizing information for performance apparel is available on the product detail page when you select a particular item on our website.
Under Armour products are constructed in one of three different cuts:
• Compression: Ultra tight fit, second-skin feel
• Fitted: Not tight, but contoured to the body
• Loose: Generous cut, oversized fit
If you have any further questions, please do not hesitate to call us at 00800.82.76.68.71
You can place an order online on our secure website located at www.underarmour.com. But if you prefer to order by telephone, you may purchase website or catalog merchandise by calling 00800.82.76.68.71. A member of our customer service team will gladly assist you with your order.
Once you've selected the style, you can determine what color/size is in stock by first selecting the color (1. Select Color), and then the size (2. Select Size). If the size you want is not listed for the selected color, it is not available. Under Armour strives to have the latest and greatest styles, colors and sizes at your disposal. However, we may experience shortages of stock due to overwhelming popularity of a particular style, color or size. Our website is designed to feature 'real-time' inventory levels so that only in-stock items are visible and available for purchase. If the item you would like to purchase is currently out of stock, we apologize for the inconvenience and encourage you to call us at 00800.82.76.68.71 so that we may help you find a similar product.
UK VAT rates are calculated at the current rate of 15%. This value is included in the product price that you see displayed on the website as well as any applicable shipping costs. The only category which is exempt from this law are children's clothing and footwear.
Under Armour currently accepts credit cards from Visa and MasterCard. Credit cards must be issued by a U.K. institution and must have a U.K. billing address. For orders sent through the mail to Under Armour, we accept only credit cards originating from U.K.-based financial institutions. Please ensure that the billing address on file with the credit card issuing bank is the same address you enter when ordering. We do not accept personal checks, money orders or cash payments.
Because Under Armour does not charge for items until they ship, we use a pre-authorization process to reserve your products for shipment. In order to avoid unnecessary overdraft charges, a method called a ‘pre-authorization’ is often used by banks to verify that the credit/debit card in use is valid and has sufficient funds. Every time an order is submitted on our website or in our operating system, our system contacts your bank and asks it to reserve funds from your account until your order is shipped. This amount, although not the final amount that will be charged, may appear on your credit/debit card statement as a pending charge and places a temporary hold against your credit/debit card for the total amount of the order. Your available bank balance should be sufficient to cover any transactions posting to your account after the pre-authorization. Please note that the transaction description will show as "UNDER ARMOUR." Most authorizations expire within five to seven days; however the issuing bank ultimately determines the length of the authorization. The final credit card charge will only reflect the value of your shipped merchandise plus applicable shipping and taxes. If you have any further questions, please do not hesitate to call us at 00800.82.76.68.71.
We're sorry, but we do not offer discounts on bulk orders.
We are able to assist with most order change or cancellation requests up until shipment of your order. If we are unable to cancel the order we will offer alternative solutions. Please contact customer service at 00800.82.76.68.71 so that one our representatives can assist you. We cannot accept e-mail requests for order changes or cancellations.
Please confirm your email address when creating your account. If you are using your workplace email address, be aware that many corporations use spam filters to disqualify incoming automated emails, which could hamper delivery of our confirmation email to you. Feel free to call us at 00800.82.76.68.71 so that we can assist you.
We go to great lengths to protect your personal information. We use Secure Sockets Layer (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give a pop-up message stating that you're about to enter or leave a secure area. Using a browser that is SSL capable will ensure that your information is encoded/encrypted when it is sent over the internet. Underarmour.com has also earned a digital certificate from Verisign, Inc. When you see Verisign's logo on our secure checkout pages, be assured that your information is being transmitted to our secure servers. Ultimately your account and personal information is protected by the password you provided when you created your Underarmour.com account. Always keep this password and login information private, and never share it with anyone. If you prefer to order by telephone, you may purchase online merchandise by calling 00800.82.76.68.71. A member of our customer service team will gladly take your order.
Check your browser setting to ensure you have Active features enabled. You will also need a flash plug-in to view our website. The latest version of the Macromedia Flash Player can be downloaded from: http://www.macromedia.com/go/getflashplayer.
Please visit www.uabiz.com for the latest Under Armour investor relations news.
Please visit www.uabiz.com for the latest news about Under Armour.
Please contact us at consumerrelations@underarmour.com.
To make online shopping faster and easier, you may register with www.underarmour.com. Simply click on "Register" at the top of the webpage to begin. If you are using a public computer, we strongly encourage you to close your browser at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
We encourage users to create a registered account on our website. The benefit of having a registered account on underarmour.com is the ability to track shipments, view past orders, and quickly access your shipping and billing information with a username and password. When you register with us as an online customer, we may ask for additional information such as which sports you play.
The alternative to having a registered account is being a "Guest" visitor. As a "Guest" you do not have access to tracking, past orders, or the benefit of storing your billing and shipping information on our site.
Using your email address and a password of your choice, you may access your account online at any time to add, delete or change information.
If you have an existing Under Armour online account, click on the "Sign In" link at the top of the page. You will be taken to the Sign In page, where you can select "Forgot Password." You will then be prompted to give your email address so we may email you a link - for your security - to change your password.
You may save your personal information, to include shipping and billing addresses for future use. For your security, however, we do not store credit card information.
Check your browser setting to ensure you have Active features enabled. You will also need a flash plug-in to view our website. The latest version of the Macromedia Flash Player can be downloaded from: http://www.macromedia.com/go/getflashplayer.
Supported Windows browsers:
Netscape 6.1 or higher
Microsoft Internet Explorer 6 or higher
Mozilla 1.1
Firefox 1.0, 1.5
Opera 8.0
Supported Macintosh browsers:
Netscape 6.1 or higher
Mozilla 1.1
Firefox 1.0, 1.5
Safari
You will receive a tracking number via email once your package has been shipped. If you are a registered member and do not have this information and would still like to track your package, log into your account and use the Order Number from your original order confirmation email to track your package. Please allow 2 - 4 business days between placing your order and using the tracking tool.
If you tracked your order on our website and received the message that your order is "in transit," this simply means that your order is being processed for shipment, or that the tracking information has not been updated with the shipping carrier yet. It typically takes 2 - 4 business days for the carrier to receive our tracking information.
If you are looking for a products style number it is easily located inside your garment on a small white tag. It will read i.e. FW081100200 or on older styles FW060375. The first four characters reference the season of the style (ex. FW06=Fall/Winter 2006) the last 7 (on new styles) or 4 (on older styles) reference the style number. You can search this style number on our site to find exactly what you are looking for. If no results are found, the style may no longer be manufactured by Under Armour®. Please contact our Customer Service team at 00800.82.76.68.71 for assistance in finding a replacement product.
Wash your Under Armour gear in cold water on a gentle cycle with like colors. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro, eye hooks, or other sharp objects that can be found on other clothing.
We currently offer up to XXXL in limited styles only. Please note that these products may be more expensive.
Under Armour offers three specific gear lines:
• HeatGear® (for when it's hot). Nearly a decade ago, HeatGear®, the original "second skin" layer, sparked the revolution of performance apparel and rendered cotton T-shirts obsolete.
• ColdGear® (for when it's cold). ColdGear® features a double-sided fabric that wicks moisture from the skin and circulates body heat. It accomplishes the impossible by keeping athletes warm without weighing them down.
• AllSeasonGear® (for changing temperatures between seasons). AllSeasonGear® is made from radical fabrics that flex with changing weather conditions. It is engineered with our Moisture Transport System to deliver core temperature regulation and maximum breathability.
Today, these diverse Under Armour gear lines are built to face all climates and conditions. The Under Armour brand is more than a logo, it is our guarantee. Under Armour is doing something for you. Under Armour is making you better.
Under Armour products are constructed in one of three different cuts:
• Compression: Ultra tight fit, second-skin feel
• Fitted: Not tight, but contoured to the body
• Loose: Generous cut, oversized fit
If you have any further questions, please do not hesitate to call us at 00800.82.76.68.71
There are distinct design differences among many of our basic, tactical, military and outdoor products that account for slight variations in price. If you have specific product questions, please call us at 00800.827.6687. With Under Armour gear, we believe The Advantage is Undeniable®.
We appreciate your enthusiasm, but at this time we do not offer customization of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and provide the following information:
• The temperature we use for our heat seal is estimated to be about 325-350 degrees Fahrenheit.
• The pressure we use is 40 PSI and the dwell time is 12 seconds.
• Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal.
• It is best not to screen print or heat seal our Compression garments; if you desire personalization, our Loose fit products are a better choice.
The New Prototype is Under Armour’s new Performance Footwear line. The performance trainers are lined with the Under Armour HeatGear fabric featuring our signature Moisture Transport System. The midsole is designed with Directional Cushioning Engineering (DCE) to give you the support, propulsion and speed you need to reach your goal - and beyond.
The total delivery period is based on the shipping method that you choose. Please see below for estimated shipping and delivery times.
Shipping Table
Ship-Out Timeframes:
| Shipping Method | Order Processing Time | Actual Ship Time | Total Order Delivery Period |
| Standard Ground | 1-3 business days | 3-5 business days | 4-10 business days |
Business days are considered Monday through Friday and exclude U.K. Public Holidays.
No we do not ship to Post Office Boxes in the UK.
If you are interested in Under Armour sponsorship, please visit http://underarmour.sponsorport.com/ .
If you have any further questions, please do not hesitate to call our Consumer Relations line at 00800.82.76.68.71, Monday - Friday from 9am - 4pm CET/CEST.
Please visit www.uabiz.com and click on "Community & Sponsorships" to read about Under Armour's commitment to community outreach.
January 22, 2009
Secure ordering:
We go to great lengths to protect your personal information. We use Secure Sockets Layer (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give a pop-up message stating that you're about to enter or leave a secure area. Using a browser that is SSL capable will ensure that your information is encoded/encrypted when it is sent over the internet. Our website has also earned a digital certificate from thawte, Inc. When you see thawte's logo on our secure checkout pages, be assured that your information is being transmitted to our secure servers. Ultimately your account and personal information is protected by the password you provided when you created your www.underarmour.com account. Always keep this password and login information private, and never share it with anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or an Internet café. If you prefer to order by telephone, you may purchase online merchandise by calling 00800.82.76.68.71. A member of our customer service team will gladly take your order.
Unfortunately, no data transmission over the Internet and no data storage can be 100% secure. Consequently, while we endeavor to safeguard your personal information against unauthorized access and disclosure, we do not warrant or guarantee the absolute security of any personal information you transmit to, from or through our website. We will notify you in the event we become aware of a security breach involving your personal information stored by or for us. By disclosing your email address to us for any reason, you expressly consent to receive electronic notice from us in the event of such a security breach.
Registration policies:
To make online shopping faster and easier, you may register with www.underarmour.com. Using your email address and a password of your choice, you may access your account online at any time to add, delete or change information retained in your account.
If you are using a public computer, we strongly encourage you to close your browser at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
We encourage users to create a registered account on our website. The benefit of having a registered account on www.underarmour.com is having the ability to view past orders and quickly access your shipping and billing information with a username and password. When you register with us as an online customer, we may ask for additional information such as what sports you play. As stated later in this Privacy Statement we are not interested in collecting and will not ask you to provide us with special personal data.
The alternative to having a registered account is visiting our site as a "Guest". As a Guest, you do not have access to past orders or the benefit of storing your billing and shipping information on our site.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers as well as from certain third parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a responsible manner. We have posted this Privacy Statement on our website to let you know what kind of information we collect, the purposes for which we collect and use the information, how it is handled, with whom it may be shared, and what choices you have regarding our use of your information.
This Privacy Statement applies to the Under Armour Inc. owned website www.underarmour.com. Under Armour, Inc. is a multi-national organization, with legal entities, business processes, management structures, and technical systems that cross borders. By visiting the website www.underarmour.com you entrust personal data as described in this Privacy Statement to Under Armour Inc. and Under Armour Europe BV respectively.
Under Armour Inc. is located at:
1020 Hull Street
BALTIMORE, MD USA 21230
Tel: +1-410-454-6649
Under Armour Europe BV is located at:
Olympisch Stadion 13
1076 DE AMSTERDAM
Tel: +31 (0)20-715 5100
Under Armour Inc and Under Armour Europe BV, (hereinafter collectively referred to as: “Under Armour”), have jointly notified the Dutch Personal Data Authority regarding their processing of personal data.
The remainder of the Privacy Statement is further detailed in the following FAQs.
Information you submit to us:
We receive and store any information you submit to us via the Under Armour website or give us in any other way. You can choose not to provide certain information but then you may not be able to take advantage of many of our features. By simple usage of our website or through registration thereon, you grant us permission to process (your) personal data, which have been provided to us via the Under Armour Website in accordance with the provisions of this Privacy Statement.
Should you decide to register an account with the Under Armour website, personal data that we will collect, store and use are the following: name and email address. Additionally, you have the option of providing your gender, birth date, mobile phone number and carrier, sports interests, shipping/billing address, daytime phone number, size and team number.
Should you place an order, personal data that we will collect, store and use are the following: name, billing address, shipping address, credit card number and expiration date, email address and phone number.
Automatic information:
When you visit our website, we receive and store certain types of information through automatic data collection tools, including pixel tags, Web beacons, cookies, embedded Web links, and other commonly used information gathering tools (“Automatic Data Collection Tools”). These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, IP-address, user-agent string and click stream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with the Under Armour Website). Please see below for more information about our use of cookies and pixel tags.
Information from other sources:
If you have registered an account with us or placed an order through our website, to help us customize shopping for you, improve our communication with you, and improve our business overall, we may obtain certain demographic information about you from reputable third party sources such as Merkle Inc. For example, in the event we determine that you live in a geographical area where the climate is usually cold and you have subscribed to receive email communications from us, we would be more likely to send you communications highlighting our ColdGear® product line rather than our HotGear® product line.
Special personal data:
Under Armour does and will not register special personal data concerning a person’s religion or philosophy of life, race, political persuasion, health and sexual life, or personal data concerning trade union membership.
Purposes of use:
We use the information that you provide to us via our website only for the following purposes: processing and fulfilling your order, responding to your requests and your product inquiries, for our own direct marketing purposes, customizing future shopping for you, improving our website, communicating with you and for our own financial accounting purposes.
The information, including but not limited to personal data, detected with the Automatic Data Collection Tools will only be stored on servers as long as necessary, and in any event no longer than 10 months, for the following purposes: statistical analyses, improvement of our website and the prevention or detection of fraud or abuses of our website.
Credit card information is used only for payment processing and fraud prevention. Credit card information is not used for any other purpose by Under Armour and will not be kept longer than necessary for providing the services.
Order placement:
Once you decide to place an order, if you are not a registered customer, you will be given the option to register an account with the Under Armour website or to place an order as a Guest only. If you choose to become a registered customer, your personal information will be saved on our system to facilitate your future purchases on our website. Also, as a registered customer, you will have the ability to view your order history on our website. On the other hand, if you choose to place the order as a Guest only, none of your personal information will be saved by us upon completion of your order except as may be reasonably necessary to document our business activities or as needed for required disclosures. Please see the paragraph “What are your security and registration policies?” above for more information about your options to place an order as a registered customer or as a Guest.
To help us make email communication more useful and interesting, we may receive a confirmation when you open email messages from www.underarmour.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email messages or other mail from us, please see the paragraph on “Direct marketing” below.
Each registered customer has the choice of receiving announcements about our products and special events or promotions from us via email. You will receive promotional email messages from us only if you have agreed to receive them by (i) clicking in the box next to “Keep me in the loop for Under Armour news and promotions” when entering your shipping and billing information to place an order or when registering, or (ii) clicking on “Get email updates” at the top of the website home page and entering your email address.. Additionally, each time you receive an email message from Under Armour, you will be given the opportunity to no longer receive email communication from Under Armour and to unsubscribe from our mailing list. If you choose to unsubscribe, we will stop sending you email messages. Please note, however, that some email promotions are prepared well in advance. We appreciate your patience in giving us time to carry out your request. You may unsubscribe by selecting the link, "UNSUBSCRIBE" at the bottom of any Under Armour email message. Should you continue to receive email messages from us after unsubscribing, you may complain about the use of your data for direct marketing purposes by using the email address or calling the phone number mentioned in the paragraphs “How may I contact Under Armour about my personal information?” and “Safe Harbor Certification” below. If you would like more information about online marketing practices and to know your choices about not having this information used by our third party service providers, please click here http://www.networkadvertising.org.
We use pixel tags and cookies to customize our web pages based upon purchases a visitor has made, to track (in the aggregate and not in terms of individual site visitors) the number of visitors to the site, the paths to the site, activity on the website and purchases, to enable interaction of our website with visitors for purposes such as adding items to a customer’s shopping cart, and to tailor advertisements which appear on other sites a visitor may visit to a visitor’s Web preferences and usage patterns. For additional information about pixel tags and cookies the ways in which we use them, please see the paragraphs “What are pixel tags and how does Under Armour use them” and “What are cookies and how does Under Armour use them” below.
Information about our customers is an important part of our business. Under Armour does not sell its mailing list or customers’ email addresses or other information pertaining to its customers. We share customer information only as described below.
Third party service providers:
We employ other companies (including our affiliates) and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance (including on-line advertising), providing search results and links, processing credit card payments and providing customer service. These third party service providers have access to customer personal information needed to perform their functions, but may not use such information for any purpose other than the function which we have directed them to perform on our behalf. We require such third party service providers to implement and maintain reasonable security measures to safeguard the confidentiality, security and integrity of your personal information. Suppliers and service providers are required by contract to keep confidential the information received on behalf of Under Armour and may not use it for any purpose other than to carry out the services they are performing on behalf of Under Armour.
Merger, acquisition, sale/transfer of assets or business:
If our company is acquired by or merged with or into another entity, or if our assets or business is sold or transferred to another entity, your personal information may be transferred to such entity as part of the transaction, and that entity and its affiliates may use your personal information under the terms of this privacy statement.
Protection of Under Armour and others:
Except for the purposes as described above, we will not share the personal data you provide to Under Armour with any third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of Under Armour or its subsidiaries; or (iv) protect the personal safety of Under Armour employees and third parties on Under Armour property. This also means that we will not share any information in your account (in ways other then described in this privacy statement) to assist any search engine, software, service, or any other system that delivers advertisements, messages, or other information to you as an Under Armour user, without your explicit, prior approval for such sharing. At any time, you may change your mind and revoke this permission.
We use "pixel tags," (also known as “tracking pixels” or “web beacons”) which are small graphic files that allow us to monitor the use of our website. The use of pixel tags is industry standard technology used by most major web sites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie (please see “What are Cookies and how does Under Armour use them?" below) on the computer previously placed by that server. When corresponding with you via HTML capable email, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our email. One of ways in which we use pixel tags is through a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous (other than the IP address of your computer) information about your visits to our Web site, and your interaction with our products and services. By using the website or through registration on the website, you grant us permission to process (your) personal data that you have provided to us in accordance with the provisions of this privacy statement. If you would like more information about online marketing practices and to know your choices about not having this information used by our third party service provider, please click here http://www.networkadvertising.org.
A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) when you enter our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management.
The use of cookies is a standard internet practice and most major websites use them. When you shop on our website, cookies allow us to manage the contents of your cart.
Please note:
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, you will not be able to make a purchase from our website. In this case, you may purchase online merchandise by calling one of our customer service associates at 00800.82.76.68.71
A note to our customers using Internet Explorer 6.0:
If you are using Internet Explorer 6.0 and are having difficulty purchasing from our website, please check your privacy settings in your browser and set them to "Medium." If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual websites that you specify. As always, you may purchase online merchandise by calling 00800.82.76.68.71. One of our customer service associates will gladly take your order.
You have a right to access your personal information. If you are a registered customer, you may exercise this right by visiting the "My Account" section of our website. From this link, you can view, update or delete certain of your personal information from our database.
If you wish to edit personal information but are unable to do so by visiting the "My Account" section of our website, please visit http://www.underarmour.com/shop/uk/en/customer-service and select Contact Us. If you are not a registered customer but wish to contact us about accessing any personal information retained by us, please visit http://www.underarmour.com/shop/uk/en/customer-service and select Contact Us. At your request you will receive (at no cost) within seven days a mailing which states whether or not we still process your personal data, for which purposes your data is being used and for what period it will be used.
Right to object: You have the right to object if the processing of your personal data takes place on the ground that this processing is not necessary for the legitimate interests of Under Armour or a third party. You can register an objection on the basis of this ground in connection with your particular personal circumstances by using the following email address: feedback-uk@underarmour.com. Under Armour will judge within four weeks after receipt if the objection is well founded. If that is the case, Under Armour will end the processing immediately. In exchange for the handling of the objection, Under Armour will charge a 5 dollar fee. If the objection appears to be well founded, Under Armour will return the fee.
Right of revocation: You may at any time request that we delete your personal data or to refrain from using it for contacting you. You may also at any time request that we delete the account you have created and activated during online registration. You may communicate such requests by sending an email to us at feedback-uk@underarmour.com detailing what information you wish to be deleted. Please note that data which are absolutely essential for processing an outstanding order will not be affected by any deletions you make or request. Bear in mind however that our personalized service relies on the personal data you provide. If you revoke your permission for the use of your personal data, then we will no longer be able to provide this personalized service to you.
We will store your personal data for the purposes mentioned in this Privacy Statement and in a form that will allow others to identify the data subject, no longer than necessary. We will store personal data you submit to us solely in connection with a product order no longer than two years after the product order has been fulfilled. We are only allowed to store such personal data beyond this period if storage of personal data is needed to adhere to a legal obligation. As noted above under “For what purposes do we collect your personal information,” we will store information we collect using Automatic Data Collection tools no longer than 10 months. If you register an account on our website, we will store personal data which you submit to us as part of your account until you request that we delete such personal data (see “Right of revocation” above).
We value your opinions. If you have any questions, comments or concerns concerning this Privacy Statement or about our handling of personal information relating to you, please click here http://www.underarmour.com/shop/us/en/customer-service and click Contact Us or use the following address, phone number or e-mail address:
Under Armour Inc.
1020 Hull Street
MD USA 21230
BALTIMORE
Tel: +1-410-454-6649
Email: feedback-us@underarmour.com
Our website may contain links to certain third-party websites. Under Armour does not own, control or operate such linked sites, and is not responsible for the privacy policies or practices of such linked sites. The personal data you choose to provide to or that is collected by these third parties is not covered by our website’s privacy statement. Privacy policies and practices for such linked sites may differ from our privacy policy and practices. Your access and use of such linked sites is entirely and solely at your own risk. We urge you to read the privacy policies of such linked sites before disclosing your personal information on such sites.
We may update this Privacy Statement from time to time without prior notice. You can determine when this Statement was last revised by referring to the paragraph above entitled “When was this Privacy Statement last updated?. Any changes to our policy will become effective upon posting of the revised Privacy Statement on the Internet, accessible through www.underarmour.com. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our Privacy Statement. If you are a registered customer, we may notify you of any changes to our privacy policy via email and may ask you to affirmatively acknowledge consent to the changes (e.g., by checking a box or clicking a button) at the time of your next account login on our website.
Under Armour takes the privacy of children seriously. Our site is not directed at children, we do not knowingly collect personal information from children under the age of 13 through our website and we request that children under the age of 13 not submit any personal information through our website.
We self certify compliance with:
http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list
http://www.export.gov/safeharbor
If you choose to provide us with personal contact information, you consent to the transfer, processing and storage of that information on Under Armour, Inc’s servers located in the United States. Under Armour, Inc. adheres to the Safe Harbor Privacy Principles as established by the U.S. Department of Commerce and approved by the European Commission. Under Armour, Inc. has conducted a self-assessment to verify that it is in compliance with the Safe Harbor Privacy Principles and will continue to perform periodic assessments to ensure compliance. Under Armour, Inc. has certified to the U.S. Department of Commerce that its processing of personal data is in compliance with the Safe Harbor Privacy Principles. For more information about the Safe Harbor, visit the U.S. Department of Commerce’s Safe Harbor website at www.export.gov/safeharbor/.
Under Armour, Inc. commits to the resolution of complaints about your privacy and its collection or use of your personal information. Under Armour, Inc. has committed to resolve any complaints by European Union citizens relating to this policy, which cannot be resolved directly with our company, through the EU Safe Harbor Dispute Resolution Procedure administered by the Council of Better Business Bureaus, Inc.
If you have any questions regarding this policy, please click feedback-uk@underarmour.com to contact Under Armour, Inc.
If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed by Under Armour, Inc., you should then contact:
Council of Better Business Bureaus, Inc.
EU Safe Harbor Dispute Resolution Procedure
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
Phone: 703-276-0100
Web: www.us.bbb.org
Email: eusafeharbor@council.bbb.org
Please select "Find a Retailer" on our website's bottom menu to locate Under Armour suppliers in your geographical area or throughout the world.
Please call 00800.82.76.68.71 to speak with a retailer accounts representative.
Under Armour products may only be sold online at www.underarmour.com and by authorized retailers. We appreciate your inquiry, but at this time we are not taking applications for any additional online retailers of Under Armour products. We wish you the best of luck with your website.
Please visit www.underarmour.com and select "Work at UA" on the bottom of the homepage to see a current list of employment opportunities.
Under Armour has several corporate locations:
• Worldwide headquarters in Baltimore, MD, USA
• West Coast sales office in Denver, CO, USA
• North American sales office in Toronto, Canada
• European headquarters in Amsterdam, Netherlands
• Sourcing hub in Hong Kong
• Footwear manufacturing support office in Guangzhou, China
If a position is open at one of these locations, it will be highlighted on the job posting. In addition, you may submit your general interest to humanresourcesjob@underarmour.com.
Yes. If you are not a U.S. citizen, you will simply need to provide the necessary documentation that proves you can legally work in the United States, without visa sponsorship of any kind, in order to be hired.
You will receive a general acknowledgment that your resume has been received. If there is an open position that matches your qualifications, a Recruiting Team member will contact you to discuss your qualifications further.
Under Armour appreciates your interest in joining our team! If you received our acknowledgement letter, your information has been successfully entered into our database and will be screened against our open positions. We will contact those candidates whose qualifications match an open position.
Once we determine a match with an open position, you will be contacted by a Recruiting Team member for an initial phone screening. After discussing the opportunity, you may be invited for an official interview where you will have an opportunity to meet various team members and a hiring manager. Additional interviews may be required.
Under Armour is a business casual environment. We want you to feel comfortable while at Under Armour, so wear what you deem appropriate for the position. It is always better to be over dressed than under dressed for an interview. Remember, you can only make one first impression.
If an available position matches your qualifications, a Recruiting Team member will call you to schedule interviews with the hiring team. In addition, your resume will be entered into our database for the Recruiting Team to access for future opportunities.
Under Armour offers part-time employment opportunities in our stores, Distribution, House and at its Corporate location in Baltimore, Maryland. If a position is indeed part-time, that will be clearly identified in the job posting.
We do our best to only advertise available positions on our career page.
There are many opportunities across the various teams, functions and locations where employees can express their interests, ideas and goals. Under Armour believes in supporting its team members and makes every attempt to promote from within.
Under Armour Europe B.V.
OLYMPISCH STADION 13
1076 DE AMSTERDAM
THE NETHERLANDS
Phone: +31 (20) 715 5100
KvK:34237352 0000
VAT(UK): GB873001256
Customer Service:
A member of the customer service team is waiting to assist you with all product, service, and ordering questions.
By E-mail:
feedback-uk@underarmour.com
Use the form below to send an email. Please note that we cannot be responsible for order changes or cancellations submitted by email.
By Phone:
00800.82.76.68.71
Monday - Friday from 9am - 4pm CET/CEST
By Fax:
31.20.715.5101
By Mail:
Under Armour Europe B.V.
OLMPISCH STADION 13
1076 DE AMSTERDAM
THE NETHERLANDS
Consumer Relations:
By E-mail:
feedback-uk@underarmour.com
Use the form below to send an email. Please note that we cannot be responsible for order changes or cancellations submitted by email.
By Phone:
00800.82.76.68.71
Monday - Friday from 9am - 4pm CET/CEST
By Fax:
31.20.715.5101
By Mail:
Under Armour Europe B.V.
OLMPISCH STADION 13
1076 DE AMSTERDAM
THE NETHERLANDS
