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International FAQs

                                                                                                                                                                                                                 
  • Q: How Do I Order Internationally?

    UA is expanding Globally! Visit our Change Region page and select your country from the list of available options.

    For some countries, we have partnered with an international shipping provider, Borderfree. See the “About Borderfree” section for more information.

    Didn't see your country/region? We are growing, and FAST. We are constantly adding new regions so continue to check back with us!

    Didn't see the gear you wanted? Some items may not be available for international shipment due to destination country customs policies. A message will display in your cart if an item is not available in your region. You will need to remove the restricted item before proceeding through checkout.

    Under Armour Gift Cards are not available to be sold or redeemed internationally.

  • Q: About Borderfree:

    Under Armour® has partnered with an international shipping solution, Borderfree, to provide merchandise to UA customers around the world. Through Borderfree you can shop on our site in your local currency, with preferred payment options and use local shipping partners.Please note that when purchasing through Borderfree product prices do not include Duties or Taxes. At checkout you will see the complete order total including shipping fees, duties and taxes.

  • Q: Shipping Options and Timeframes for Borderfree orders:

    You can now shop on our site and ship using local shipping options. At checkout you will see the complete order total including shipping fees, duties and taxes. You will also not be charged any additional upon fees at delivery. After placing your order, it will be packaged and shipped to a Borderfree hub that is located in the United States. This process may take 2-3 business days. Once they receive your package they will then deliver it to the provided delivery address using your selected shipping method. Please note that delivery options and timeframes may vary depending on delivery location.

    DHL Express 3-6 Business Days
    o Express service to all supported countries
    DHL Economy 5-9 Business Days
    o Standard service to most supported countries
    SF Express 7-10 Business Days
    o Standard service to East Asia
    Yamato TA-Q-BIN 7-10 Business Days
    o Standard service to East Asia
    Aramex 5-10 Business Days
    o Standard service to Ireland, Africa, East Asia and the Middle East
    SPSR Express 10-15 Business Days
    o Standard service to Russia
    Standard (Globegistics) 7-15 Business Days
    o Standard service to Western Europe and Australia
    Standard (RR Donnelley) 7-15 Business Days
    o Standard service to Central and Eastern Europe, plus Luxembourg
    Postal (Globegistics) 6-16 Business Days
    o Postal service to Europe, Israel , Australia and New Zealand

    For holiday delivery timeframes, please see your applicable country in the chart below 

    Who are the shipping providers for sites outside the US?
    Please visit the shipping information page found on the local site for your preferred country.

  • Q: Returns & Exchanges:

    How Do I Return An Order Placed Through Borderfree?

    For international returns through Borderfree, you must obtain a return authorization before attempting to make a return. Please email our customer service team at customerserviceint@underarmour.com to request a Return Authorization. Please include your Order Number, the Style or SKU number of the item(s), and Quantity being returned in your email to our Team. The instructions on how to return your items will then be emailed to you from a Borderfree email address. This email will include return instructions, three copies of a commercial invoice, and two copies of the DHL Air Waybill for the return parcel, the amount to be refunded upon receipt, and any costs associated with returning the items.

    The customer is responsible for either arranging for the pickup of the return parcel or dropping it off at their local DHL facility. You must also give all copies of the commercial invoice and DHL Air Waybill to the DHL representative taking the return parcel.

    The return has two shipping legs:

           1. From the customer's local DHL facility to Borderfree's domestic hub
           2. From Borderfree's domestic hub to the designated returns facility

    At this time we are unable to process Return-for-Exchange requests and will only be able to process a Return-for-Refund.  If you would like to receive different styles, colors, or sizes from your original order a new order will have to be placed from our website.    



    How Do I Return An Order Placed Through a UA Country Site?

    For returns through a Region we directly service, please visit the Returns & Exchanges page found on the country site in which you originally placed your order! 

  • Q: Billing and Payment Options for Borderfree orders:

    Billing
    When an order is successfully authorized, the customer's credit card is charged for the order total amount and then billed by Borderfree when their parcel ships from the Borderfree hub.

    Your credit card statement will read: BF*UNDERARMOUR.

    When partial shipments arrive or an order is shipped in multiple packages, Borderfree identifies the contents and performs a partial charge against the international customer's credit card for the amount of the items being shipped, the duties and taxes associated with those items, and the shipping and handling amount for that package.

    Available Payment Options
    You can shop on our site in your local currency, with preferred payment options. Please note that all product prices do not include Duties or Taxes. At checkout you will see the complete order total including shipping fees, duties and taxes. Once you submit your order, the total is guaranteed at the exchange rate at that time. You will also not be charged any additional upon fees at delivery unless DDU is selected at checkout. The available payment methods may vary depending on the region selection. A few examples of our offering can be found below:

         o   Alipay
         o   American Express
         o   Interac Online
         o   JCB  
         o   MasterCard 
         o   PayPal
         o   QIWI   
         o   Sofort Banking
         o   Union Pay   
         o   Visa                

    Promotions and Policies
    Orders placed through Borderfree are not eligible for: 

         o   Free Shipping, No Minimum        
         o   Exchanges  
         o   Gift Services 
         o   Promotional Codes 
         o   Redeeming or Purchasing UA Gift Cards       

    What payment types are offered on UA local sites?  
        
         o   Please visit the FAQs page found on the local site for your preferred country

     Contact Your Local Office  

        o   With our continued growth, Under Armour® is now able to directly service some countries.Visit our Change Region page          and select your country from the list of available options. When on the Change Region page you will be taken to a local          site where your order will be filled and shipped from a facility near your Region. If you have any questions or need to          contact a UA Teammate, visit the Contact Us page on the Region you selected!

  • Q: International Sponsorship

    At this time we do not have a platform for international sponsorships.  Please continue to check back with us for updates on our Sponsorship page!

  • Q: Authorized Dealer

    How to Become an Authorized Dealer

    Under Armour’s vision is to empower athletes everywhere. In order to provide athletes all over the globe with the most innovative performance apparel, footwear and accessories, Under Armour is looking for the best global partners.

    If you are interested in partnering with Under Armour internationally and think your company shares Under Armour's fast-paced, passionate, performance-based culture, please fill out the information on our UA Biz Site!

    UA Biz International   


    How to Find an Authorized Dealer

    Within your countries site, you will be able to locate local dealers in your area. You can do this by checking out our Store Locator Page!

    StoreLocator

  • Q: How can I Track My Borderfree Order?

    You can track your order here. For more information regarding your order, please contact Customer Service at customerserviceint@underarmour.com

  • Q: What Do I Have To Do If I Have Received Only Part Of My Order?

    Your items may have been shipped in separate parcels if the items are too large/bulky for one parcel or your order was shipping from more than one warehouse. For more details, please reach out to customerserviceint@underarmour.com

  • Q: How Can I Change Or Cancel My Order?

    The window of time between when you place your order and when we start processing it is small, so we can't guarantee we can change or cancel your order before it is in process. If you find any issues with your order, contact us right away via live chat or by emailing to customerserviceint@underarmour.com.

  • Q: About Sizing:

    Our partnership with Borderfree allows our customers around the world access to US inventory. All gear is shown in US sizes. You can expand the size chart on each product page to view size conversions.

  • Q: Can I use promo codes for Borderfree orders? 

    Orders placed through Borderfree are not eligible for any of the following:                      

    Any promo codes
    Free shipping
    Pre-paid returns
    Exchanges
    Gift options

Regions
Countries
For Delivery by Dec 24
North & Central America 
Belize
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Canada
DHL Express: December 21, 2018
Standard: December 16, 2018
Postal: December 14, 2018
Costa Rica
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
El Salvador
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Guatemala
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Honduras
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Mexico
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 14, 2018
Nicaragua
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Panama
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Saint Pierre and Miquelon
DHL Express: December 17, 2018
The Caribbean
Anguilla
DHL Express: December 20, 2018
Antigua and Barbuda
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Aruba
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Bahamas
DHL Express: December 21, 2018
Barbados
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Bermuda
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Bonaire, Sint Eustatius and Saba
DHL Express: December 20, 2018
British Virgin Islands
DHL Express: December 20, 2018
Cayman Islands
DHL Express: December 17, 2018
DHL Economy: December 16, 2018
Curaçao
DHL Express: December 20, 2018
Dominica
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Dominican Republic
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Grenada
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Guadeloupe
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Guyana
DHL Express: December 17, 2018
Haiti
DHL Express: December 20, 2018
Jamaica
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Martinique
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Montserrat
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Saint Barthelemy
DHL Express: December 17, 2018
Saint Kitts and Nevis
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Saint Lucia
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Saint Vincent and the Grenadines
DHL Express: December 20, 2018
Sint Maarten (Dutch Side)
DHL Express: December 20, 2018
Trinidad and Tobago
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Turks and Caicos
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
South America
Bolivia
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Brazil
DHL Express: December 17, 2018
Chile
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Colombia
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Ecuador
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Falkland Islands
DHL Express: December 16, 2018
French Guiana
DHL Express: December 15, 2018
DHL Economy: December 13, 2018
Paraguay
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Peru
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Suriname
DHL Express: December 16, 2018
Uruguay
DHL Express: December 20, 2018
Europe
Albania
DHL Express: December 17, 2018
Andorra
DHL Express: December 20, 2018
Armenia
DHL Express: December 16, 2018
Austria
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Azerbaijan
DHL Express: December 17, 2018
Belarus
DHL Express: December 16, 2018
Belgium
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Bosnia and Herzegovina
DHL Express: December 17, 2018
Bulgaria
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Croatia
DHL Express: December 20, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Cyprus
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Czech Republic
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Denmark
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Estonia
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Faroe Islands
DHL Express: December 17, 2018
Finland
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Postal: December 7, 2018
Georgia
DHL Express: December 17, 2018
Germany
DHL Express: December 20, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Gibraltar
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Postal: December 7, 2018
Greece
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Greenland
DHL Express: December 17, 2018
Guernsey (UK)
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Holy See (Vatican City)
DHL Express: December 17, 2018
Hungary
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Iceland
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Ireland
DHL Express: December 20, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Isle of Man (UK)
DHL Express: December 20, 2018
Italy
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 9, 2018
Postal: December 7, 2018
Jersey (UK)
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Kazakhstan
DHL Express: December 17, 2018
Latvia
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Liechtenstein
DHL Express: December 20, 2018
Lithuania
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Standard: December 13, 2018
Luxembourg
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Macedonia
DHL Express: December 20, 2018
Malta
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Moldova
DHL Express: December 16, 2018
Monaco
DHL Express: December 20, 2018
Montenegro
DHL Express: December 16, 2018
Netherlands
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Norway
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Poland
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Portugal
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Postal: December 7, 2018
Romania
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Russian Federation
DHL Express: December 17, 2018
Postal: December 7, 2018
San Marino
DHL Express: December 20, 2018
Serbia
DHL Express: December 20, 2018
Slovakia
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Slovenia
DHL Express: December 20, 2018
Standard: December 13, 2018
Spain
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Sweden
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Postal: December 7, 2018
Switzerland
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 10, 2018
Postal: December 7, 2018
Turkey
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 10, 2018
Ukraine
DHL Express: December 17, 2018
United Kingdom
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Postal: December 7, 2018
Africa
Algeria
DHL Express: December 17, 2018
Angola
DHL Express: December 16, 2018
Benin
DHL Express: December 17, 2018
Botswana
DHL Express: December 16, 2018
Burkina Faso
DHL Express: December 17, 2018
Burundi
DHL Express: December 17, 2018
Cameroon
DHL Express: December 16, 2018
Cape Verde
DHL Express: December 16, 2018
Central African Republic
DHL Express: December 16, 2018
Chad
DHL Express: December 16, 2018
Comoros Islands
DHL Express: December 16, 2018
Congo, Democratic Republic of the
DHL Express: December 17, 2018
Congo, Republic of the
DHL Express: December 17, 2018
Djibouti
DHL Express: December 16, 2018
Egypt
DHL Express: December 17, 2018
Standard: December 13, 2018
Equatorial Guinea
DHL Express: December 16, 2018
Eritrea
DHL Express: December 16, 2018
Ethiopia
DHL Express: December 17, 2018
Gabon
DHL Express: December 17, 2018
Gambia
DHL Express: December 17, 2018
Ghana
DHL Express: December 17, 2018
Guinea
DHL Express: December 16, 2018
Guinea-Bissau
DHL Express: December 16, 2018
Ivory Coast (Côte d'Ivoire)
DHL Express: December 17, 2018
Kenya
DHL Express: December 17, 2018
Lesotho
DHL Express: December 17, 2018
Liberia
DHL Express: December 16, 2018
Libya
DHL Express: December 16, 2018
Madagascar
DHL Express: December 16, 2018
Malawi
DHL Express: December 17, 2018
Mali
DHL Express: December 17, 2018
Mauritania
DHL Express: December 16, 2018
Mauritius
DHL Express: December 17, 2018
Mayotte
DHL Express: December 17, 2018
Morocco
DHL Express: December 17, 2018
Mozambique
DHL Express: December 16, 2018
Namibia
DHL Express: December 17, 2018
Niger
DHL Express: December 16, 2018
Nigeria
DHL Express: December 16, 2018
Réunion
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Rwanda
DHL Express: December 17, 2018
Sao Tome and Principe
DHL Express: December 16, 2018
Senegal
DHL Express: December 17, 2018
Seychelles
DHL Express: December 17, 2018
Sierra Leone
DHL Express: December 17, 2018
Somalia
DHL Express: December 16, 2018
South Africa
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Standard: December 7, 2018
Swaziland
DHL Express: December 16, 2018
Tanzania
DHL Express: December 16, 2018
Togo
DHL Express: December 17, 2018
Tunisia
DHL Express: December 16, 2018
Uganda
DHL Express: December 17, 2018
Zambia
DHL Express: December 16, 2018
Zimbabwe
DHL Express: December 16, 2018
The Middle East
Bahrain
DHL Express: December 17, 2018
Standard: December 13, 2018
Iraq
DHL Express: December 14, 2018
Israel
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 9, 2018
Postal: December 7, 2018
Jordan
DHL Express: December 16, 2018
Standard: December 13, 2018
Kuwait
DHL Express: December 17, 2018
Standard: December 13, 2018
Lebanon
DHL Express: December 17, 2018
Oman
DHL Express: December 17, 2018
Standard: December 13, 2018
Qatar
DHL Express: December 17, 2018
Standard: December 13, 2018
Saudi Arabia
DHL Express: December 20, 2018
Standard: December 13, 2018
United Arab Emirates
DHL Express: December 20, 2018
Standard: December 13, 2018
Yemen
DHL Express: December 17, 2018
Asia
Afghanistan
DHL Express: December 16, 2018
Bangladesh
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Bhutan
DHL Express: December 16, 2018
Brunei Darussalam
DHL Express: December 15, 2018
DHL Economy: December 13, 2018
Cambodia
DHL Express: December 15, 2018
DHL Economy: December 13, 2018
China
DHL Express: December 17, 2018
Standard: December 13, 2018
Postal: December 9, 2018
Hong Kong
DHL Express: December 20, 2018
Standard: December 13, 2018
India
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Standard: December 9, 2018
Indonesia
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Japan
DHL Express: December 20, 2018
Standard: December 14, 2018
Kyrgyzstan
DHL Express: December 16, 2018
Laos
DHL Express: December 16, 2018
Macao
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Malaysia
DHL Express: December 17, 2018
Maldives
DHL Express: December 15, 2018
DHL Economy: December 13, 2018
Mongolia
DHL Express: December 15, 2018
Myanmar
DHL Express: December 17, 2018
Nepal
DHL Express: December 16, 2018
Pakistan
DHL Express: December 16, 2018
DHL Economy: December 14, 2018
Philippines
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Singapore
DHL Express: December 17, 2018
Standard: December 10, 2018
South Korea (Korea, Republic of)
DHL Express: December 17, 2018
Standard: December 15, 2018
Sri Lanka
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Taiwan
DHL Express: December 20, 2018
DHL Economy: December 16, 2018
Standard: December 13, 2018
Tajikistan
DHL Express: December 16, 2018
Thailand
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Timor-Leste (East Timor)
DHL Express: December 16, 2018
Uzbekistan
DHL Express: December 16, 2018
Vietnam
DHL Express: December 17, 2018
Australia & South Pacific
Australia
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Standard: December 9, 2018
Christmas Island
DHL Express: December 17, 2018
Cocos (Keeling) Islands
DHL Express: December 17, 2018
Cook Islands
DHL Express: December 16, 2018
Fiji
DHL Express: December 17, 2018
French Polynesia
DHL Express: December 17, 2018
Kiribati
DHL Express: December 16, 2018
Marshall Islands
DHL Express: December 16, 2018
Micronesia
DHL Express: December 16, 2018
Nauru
DHL Express: December 16, 2018
New Caledonia
DHL Express: December 16, 2018
New Zealand
DHL Express: December 17, 2018
DHL Economy: December 15, 2018
Standard: December 7, 2018
Niue
DHL Express: December 16, 2018
Palau
DHL Express: December 16, 2018
Papua New Guinea
DHL Express: December 16, 2018
Samoa
DHL Express: December 17, 2018
Solomon Islands
DHL Express: December 16, 2018
Tonga
DHL Express: December 16, 2018
Tuvalu
DHL Express: December 16, 2018
Vanuatu
DHL Express: December 16, 2018
Wallis and Futuna
DHL Express: December 17, 2018