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    International FAQs

                                                                                                                                                                                                                     
    • Q: How Do I Order Internationally?

      UA is expanding Globally! Visit our Change Region page and select your country from the list of available options.

      For some countries, we have partnered with an international shipping provider, Borderfree. See the “About Borderfree” section for more information.

      Didn't see your country/region? We are growing, and FAST. We are constantly adding new regions so continue to check back with us!

      Didn't see the gear you wanted? Some items may not be available for international shipment due to destination country customs policies. A message will display in your cart if an item is not available in your region. You will need to remove the restricted item before proceeding through checkout.

      Under Armour Gift Cards are not available to be sold or redeemed internationally.

    • Q: About Borderfree:

      Under Armour® has partnered with an international shipping solution, Borderfree, to provide merchandise to UA customers around the world. Through Borderfree you can shop on our site in your local currency, with preferred payment options and use local shipping partners.Please note that when purchasing through Borderfree product prices do not include Duties or Taxes. At checkout you will see the complete order total including shipping fees, duties and taxes.

    • Q: Shipping Options and Timeframes for Borderfree orders:

      You can now shop on our site and ship using local shipping options. At checkout you will see the complete order total including shipping fees, duties and taxes. You will also not be charged any additional upon fees at delivery. After placing your order, it will be packaged and shipped to a Borderfree hub that is located in the United States. This process may take 2-3 business days. Once they receive your package they will then deliver it to the provided delivery address using your selected shipping method. Please note that delivery options and timeframes may vary depending on delivery location.


      DHL Express 3-6 Business Days
           o   Express service to all supported countries         
      DHL Economy 5-9 Business Days
           o  Standard service to most supported countries        
      SF Express 7-10 Business Days
           o  Standard service to East Asia        
      Yamato TA-Q-BIN 7-10 Business Days
           o  Standard service to East Asia        
      Aramex 5-10 Business Days
           o  Standard service to Ireland, Africa, East Asia and the Middle East   
      SPSR Express 10-15 Business Days
           o  Standard service to Russia     
      Standard (Globegistics) 7-15 Business Days
           o  Standard service to Western Europe and Australia       
      Standard (RR Donnelley) 7-15 Business Days
           o  Standard service to Central and Eastern Europe, plus Luxembourg      
      Postal (Globegistics) 6-16 Business Days
           o  Postal service to Europe, Israel , Australia and New Zealand



      Who are the shipping providers for sites outside the US?

      Please visit the shipping information page found on the local site for your preferred country.

    • Q: Returns & Exchanges:

      How Do I Return AnOrder Placed Through Borderfree?

      For international returns through Borderfree, you must obtain a return authorization before attempting to make a return. Please email our customer service team at customerserviceint@underarmour.com to request a Return Authorization. Please include your Order Number, the Style or SKU number of the item(s), and Quantity being returned in your email to our Team. The instructions on how to return your items will then be emailed to you from a Borderfree email address. This email will include return instructions, three copies of a commercial invoice, and two copies of the DHL Air Waybill for the return parcel.

      The customer is responsible for either arranging for the pickup of the return parcel or dropping it off at their local DHL facility. You must also give all copies of the commercial invoice and DHL Air Waybill to the DHL representative taking the return parcel.

      The return has two shipping legs:

             1. From the customer's local DHL facility to Borderfree's domestic hub
             2. From Borderfree's domestic hub to the designated returns facility

      At this time we are unable to process Return-for-Exchange requests and will only be able to process a Return-for-Refund.  If you would like to receive different styles, colors, or sizes from your original order a new order will have to be placed from our website.    



      How Do I Return An Order Placed Through a UA Country Site?

      For returns through a Region we directly service, please visit the Returns & Exchanges page found on the country site in which you originally placed your order! 

    • Q: Billing and Payment Options for Borderfree orders:

      Billing
      When an order is successfully authorized, the customer's credit card is charged for the order total amount and then billed by Borderfree when their parcel ships from the Borderfree hub.

      Your credit card statement will read: BF*UNDERARMOUR.

      When partial shipments arrive or an order is shipped in multiple packages, Borderfree identifies the contents and performs a partial charge against the international customer's credit card for the amount of the items being shipped, the duties and taxes associated with those items, and the shipping and handling amount for that package.

      Available Payment Options
      You can shop on our site in your local currency, with preferred payment options. Please note that all product prices do not include Duties or Taxes. At checkout you will see the complete order total including shipping fees, duties and taxes. Once you submit your order, the total is guaranteed at the exchange rate at that time. You will also not be charged any additional upon fees at delivery unless DDU is selected at checkout. The available payment methods may vary depending on the region selection. A few examples of our offering can be found below:

           o   Alipay
           o   American Express
           o   Interac Online
           o   JCB  
           o   MasterCard 
           o   PayPal
           o   QIWI   
           o   Sofort Banking
           o   Union Pay   
           o   Visa                

      Promotions and Policies
      Orders placed through Borderfree are not eligible for: 

           o   Free Shipping, No Minimum        
           o   Exchanges  
           o   Gift Services 
           o   Promotional Codes 
           o   Redeeming or Purchasing UA Gift Cards       

      What payment types are offered on UA local sites?  
          
           o   Please visit the FAQs page found on the local site for your preferred country

       Contact Your Local Office  

          o   With our continued growth, Under Armour® is now able to directly service some countries.Visit our Change Region page          and select your country from the list of available options. When on the Change Region page you will be taken to a local          site where your order will be filled and shipped from a facility near your Region. If you have any questions or need to          contact a UA Teammate, visit the Contact Us page on the Region you selected!

    • Q: International Sponsorship

      At this time we do not have a platform for international sponsorships.  Please continue to check back with us for updates on our Sponsorship page!

    • Q: Authorized Dealer

      How to Become an Authorized Dealer

      Under Armour’s vision is to empower athletes everywhere. In order to provide athletes all over the globe with the most innovative performance apparel, footwear and accessories, Under Armour is looking for the best global partners.

      If you are interested in partnering with Under Armour internationally and think your company shares Under Armour's fast-paced, passionate, performance-based culture, please fill out the information on our UA Biz Site!

      UA Biz International   


      How to Find an Authorized Dealer

      Within your countries site, you will be able to locate local dealers in your area. You can do this by checking out our Store Locator Page!

      StoreLocator