If you purchased through BorderFree, you must obtain a return authorization before you can make a return. Here’s how:
Please email our international Customer Service team at firstname.lastname@example.org to request a return authorization. You will need to include the following in your email:
• SKU or Style Number for each item being returned
• Quantity being returned
You will receive an email response from a Borderfree email address which will include:
• Return instructions
• 3 copies of a commercial invoice
• 2 copies of the DHL Air Waybill for the return parcel
You will be responsible for arranging a pickup of your return parcel, OR dropping it off it off at a local DHL facility. You must give all copies of the commercial invoice and DHL Air Waybill to the DHL representative accepting your return parcel.
Please note, the return of your parcel has two shipping legs: 1) from your local DHL facility to Borderfree's domestic hub, and 2) from Borderfree's domestic hub to the designated returns facility.
More about Borderfree Returns
All returns will be processed for a refund.
All refunds are issued to the original method of payment.
If your original method of payment is no longer valid, we will contact you about a refund method.
We are currently unable to process exchange requests for Borderfree returns. If you would like to receive a different color, size, or style from your original order, you will need to make a return and place a new order.